Privacy Policy

Rocket Moving Services, Inc. (“Rocket Moving,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you use rocketmoving.com or contact us about moving services.

Information we collect

When you request an estimate or contact us, we collect the information you provide, such as your name, email address, phone number, moving addresses, preferred move date, move details, and message. We also collect limited technical and attribution information, including the page you visited, referral and campaign parameters, browser information, and IP-derived security data.

How we use information

We use this information to respond to your request, prepare and provide moving services, communicate with you, improve our website and advertising, prevent fraud or abuse, maintain records, and comply with legal obligations.

Service providers and third parties

We use service providers to operate our website and business, including hosting, analytics and tag-management providers, Google Maps services, and lead-processing providers such as Zapier and our customer relationship management tools. These providers may process personal information only to perform services for us or as otherwise permitted by law. We may also disclose information when required by law or to protect the rights, safety, and property of Rocket Moving, our customers, or others.

Cookies, analytics, and advertising

Our website uses essential browser storage and security controls to operate forms and protect the site. Optional analytics and advertising tags managed through Google Tag Manager are enabled by default to understand site use and attribution. You can opt out at any time through this site's privacy notice or the Cookie settings link in the footer. After you opt out, optional tags are not loaded on later pages and related first-party analytics storage is cleared where possible. We also honor Global Privacy Control signals. You can additionally control cookies through your browser settings.

Session recording and heatmaps

We use Lucky Orange to record website sessions (mouse movements, clicks, scrolling, and pages viewed) and generate anonymized heatmaps that help us understand how visitors interact with the site so we can improve the user experience. Recordings do not capture keystrokes in password fields, and sensitive form fields are masked. Lucky Orange operates as a service provider on our behalf and does not sell recorded data. To opt out of session recording, you can enable your browser's Do Not Track or Global Privacy Control setting, or visit Lucky Orange's opt-out page.

Mobile messaging

If you opt in to receive text messages from us, we use your mobile number and consent to send service-related or marketing messages as disclosed at the point of opt-in. Mobile opt-in data and consent are not shared with third parties or affiliates for their own marketing purposes. Message and data rates may apply, and you may opt out as instructed in a message.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service, accounting, legal, and security needs. We use reasonable administrative, technical, and physical safeguards, but no online system can guarantee absolute security.

Your privacy choices and California rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, subject to legal exceptions. California residents may also have rights under applicable California privacy law. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy from time to time. We will post the current version and update the date above. For privacy questions or requests, contact Rocket Moving at info@rocketmoving.com, call (800) 675-3605, or write to 633 N Central Ave, Glendale, CA 91203.